Case study
Using Arivu Insights to Prioritize Training for Underperforming Teams
Problem Statement
A multinational retail organization faced challenges with team performance across its diverse operational departments. Certain teams, particularly in customer service and supply chain management, were
underperforming, leading to delays, lower customer satisfaction, and inefficiencies. Despite regular training sessions, the company lacked a clear strategy to identify and prioritize interventions for these teams.
The organization implemented Arivu, leveraging its AI-driven insights and analytics capabilities to assess team performance, identify skill gaps, and prioritize training efforts. This targeted approach enabled the company to focus resources on underperforming teams, leading to measurable improvements in performance and operational efficiency.
Objective
To leverage Arivu insights to identify underperforming teams, prioritize their training needs, and implement a targeted development strategy to address performance gaps
Challenges
Underperforming Teams Impacting Business Metrics
Ineffective Resource Allocation
Lack of Data-Driven Decision Making
Skill Gaps and Low Engagement
Methodology
01
Performance and Training Assessment
Performance Metrics Analysis
Skill Gap Identification
02
Prioritizing Teams for Training
Risk and Impact Evaluation
Urgency Mapping
03
Customized Training Programs
Role-Specific Content
Skill-Based Pathways
04
Real-Time Progress Tracking
05
Continuous Feedback and Iteration
Key Outcomes
Targeted Training Improved Team Performance
• Customer service satisfaction scores increased by 25% within three months.
• Supply chain delivery timelines improved by 20%, reducing delays and operational costs.
Efficient Resource Allocation
• Training resources were focused on high-impact teams, improving ROI on learning and development initiatives by 30%.
Engagement and Skill Enhancement
• Training completion rates for prioritized teams rose by 40%, with posttraining assessments showing a 35% improvement in proficiency.
Proactive Performance Management
• Managers used Arivu dashboards to monitor team progress and provide timely coaching, reducing recurring performance issues.
Arivu Benefits
